Coin flips.

You might think you have a 50% chance of getting heads or tails if you flip a coin. However, as I’m learning from statistics, you’d need to conduct a huge number of tests to average out to 50% probability.

Biggest learning: when the odds are up/down, yes/no, good/evil — my hunch is choose the option that helps people the most and doesn’t cause unnecessary pain.

You won’t find out until the very end whether it was right or not.

Life is about leading indicators.

Invest in yourself

A musing about customer success.