Discovering perceived employee value

Continuing the train of thought on workplace value.

Going to customers and asking them about their experience is a path to learning how they perceive value. Questions a customer success manager might ask:

1. How would you describe the value received from our service relative to the price paid?

   1. What is the most valuable?

   2. What is least?

2. If you were starting over, would you choose our service again? Why or why not?

3. How do you compare our service with alternative solutions you considered?

4. What were your expectations before purchasing?

5. What factor most influenced your decision to purchase our service?

6. What surprises, good or bad, have you encountered while using our service that influenced your perception of it?

7. If you are considering discontinuing our service, what factors are contributing to that consideration?

Questions like that help identify how customers perceive the value of their investment and how their perceptions may influence their decisions to renew or stay.

What if we asked questions like this to employee?

1. How would you describe the value received from your employment relative to the wage we pay you?

   1. What is most valuable?

   2. What is least?

1. If you were starting over, would you choose us as an employer again? Why or why not?

2. How do you compare employment with us with alternative employers you considered?

3. What were your expectations before accepting our offer?

4. What factor most influenced your decision to accept our offer?

5. What surprises, good or bad, have you encountered during your employment that influenced your perception of us as an employer?

6. If you are considering discontinuing your employment with us, what factors are contributing to that consideration?