A former colleague of mine is a VP of Support for a tech firm.
The team I lead maintains a support function.
I’ve never lead a a support team.
I asked my friend: “What are all of the questions I should be asking to stand up a support function?”
That’s way more useful than saying: “Tell me what you know” or “where should I direct my attention first?”
Going on the quest that is a question invites far more excitement, courage, and work than simply accepting an answer as true.
I’ll take the excitement any day.