The ROI of good management.

Who is a manager for? And why do they care about it?  

The other day I was thinking about management and its function. First, I thought the act of managing others was for the benefit of our customers - so that they're receiving a well-polished experience. But, from time to time, I am a cynic and had a different thought. Perhaps, a more realistic view. 

Management was for extracting the maximum return on investment from the salary it pays an employee. Here's an example.  

Let's assume I pay you $10,000 a year. The manager I hire to look after your work will do all they can to make sure I am getting my money's worth - return on investment (ROI). The manager will do that by finding ways for you to work smarter. They will help you reach your job goals, coach you, invest in you as a person, and do all they can to help you be your best at work. Is this a bad thing? 

I don't think it's bad management to help you be the best you can be. But, I don't believe we're honest with ourselves about management's purpose. Can you imagine if your manager sent you an email like this: "Are you getting the maximum ROI from the salary we pay you? Let's chat at 1:00 pm to strategize next steps."?

So what makes a good manager?

The person who plays the role of manager best is the person who cares about nurturing other humans most. When that type of person manages the work of others, they get results, and the people they manage feel valued.

The function of management may be to get the maximum ROI from the salary it pays an employee. But, the magic happens when a person cares enough about another to nurture a relationship, create trust, and do something that matters for them.  

How to be the best manager in the world?

Stop thinking about your company or your job. Start creating trust, showing up, and be a gift to those in your charge. The rest will follow.